callbellTerms of Service
By using Callbell you agree to these terms. Please also read the Disclaimer page; it is part of these terms.
The service
Callbell is a global, cloud-based software service for restaurants, cafés, bars and similar food and drink businesses. It provides QR menus, waiter calls, table ordering and a kitchen screen, table reservations, inventory and stock counts, recipes and costing, suppliers, expenses, customer and loyalty cards, staff time clock and other internal tracking tools.
Callbell is not a cash register
Callbell is not a cash register, fiscal device, fiscal printer or certified point-of-sale (POS) system. Closed bills, daily summaries and payment-method records are for the business's internal tracking only; they are not an official receipt, invoice or fiscal document and are not reported to any tax authority. Recording sales with a certified register or software that meets the rules of your country is solely the business's responsibility.
We don't process payments
Callbell does not take card payments from guests or businesses and does not move money. Options such as "cash" or "card" in the app are only records the business keeps for itself.
Free plan and advertising
The free plan does not expire and is supported by ads: ads may appear in the business app and on guest pages (menu, booking, loyalty card). Ads are never placed next to buttons such as "Call waiter" or "Send". We may later offer paid plans (monthly subscriptions) that remove ads and add features; they are sold through the App Store and Google Play and the price is shown clearly before purchase.
Your account
You are responsible for the accuracy of your account details and for keeping your password secret. Staff accounts and everything staff do in the app are the business owner's responsibility.
Content and legal compliance
The business is solely responsible for the accuracy of prices, taxes, allergen and ingredient information and opening hours, and for complying with price-display, tax, fiscal recording, consumer, food, labour and working-time, data-protection and advertising laws. Callbell provides tools that make this easier but does not guarantee compliance with the laws of any country.
Your customers' and staff's data
For customer cards, credit (tab) records, bookings and staff time records the business is the data controller; Callbell only stores and processes this data on the business's behalf. Informing guests and employees and obtaining any required consent is the business's responsibility.
Acceptable use
Publishing illegal, misleading or infringing content, overloading the service, attempting to bypass its security or opening accounts on behalf of others is not allowed and may lead to suspension.
Images
You confirm that you have the right to use any image or link you add to your menu.
Changes and termination
We may add, change or remove features to improve the service and will announce significant changes in advance. You can delete your account at any time. When a paid plan ends, your data is kept and you return to the free plan. We recommend exporting and backing up your data regularly.
Liability
The service is provided "as is" and "as available". To the fullest extent permitted by law, Callbell is not liable for fines or penalties arising from non-compliance with tax, fiscal or any other regulations, lost profits, data loss, interruptions or indirect damages. Mandatory consumer rights that cannot be waived are not affected.
Governing law
These terms are governed by the laws of the Republic of Türkiye. Mandatory consumer-protection rules of your country of residence may also apply.